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COMPANY VALUES
- Make each customer feel as important and valued as they are
- Listen, identify and understand the customer’s needs
- Customer satisfaction should be paramount in any reasonable situation
- Demonstrate empathy putting yourself in the customers shoes
- Show gratitude to customers for their custom
- Show integrity, compassion & respect.
- Value all individuals for their backgrounds, experiences, styles, approaches, situations & ideas
- Allow others to speak and understand their point before replying in a polite courteous manner
- Respect is earned not given. Treat others how you want to be treated
- Extend ‘respecting others’ by making a difference outside of work
- We are all accountable but also take personal accountability for own actions and results
- Engage in discussions and commit to deadlines when they are made
- Plan as a team and offer support to others
- Personally commit to the success of the business and remember it starts with ‘me’
- Learn from mistakes and successes equally- make the tough calls
- Focus on finding solutions and achieving results
- Communicate with teammates effectively to overcome problems with a ‘can-do’ attitude
- Help people to be their best by providing coaching and constructive feedback
- Have fun and enjoy what you do
- Make people feel valued and appreciated
- Show a positiveness to learn and welcome change
- Our service is simple and honest- tell our customers
- Strive for efficiencies by improving operations, procedures and activities
- Deal with people and issues directly and openly
- Identify successes in their simplest form
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