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  • Make each customer feel as important and valued as they are
  • Listen, identify and understand the customer’s needs
  • Customer satisfaction should be paramount in any reasonable situation
  • Demonstrate empathy putting yourself in the customers shoes
  • Show gratitude to customers for their custom
  • Show integrity, compassion & respect.
  • Value all individuals for their backgrounds, experiences, styles, approaches, situations & ideas
  • Allow others to speak and understand their point before replying in a polite courteous manner
  • Respect is earned not given. Treat others how you want to be treated
  • Extend ‘respecting others’ by making a difference outside of work
  • We are all accountable but also take personal accountability for own actions and results
  • Engage in discussions and commit to deadlines when they are made
  • Plan as a team and offer support to others
  • Personally commit to the success of the business and remember it starts with ‘me’
  • Learn from mistakes and successes equally- make the tough calls
  • Focus on finding solutions and achieving results
  • Communicate with teammates effectively to overcome problems with a ‘can-do’ attitude
  • Help people to be their best by providing coaching and constructive feedback
  • Have fun and enjoy what you do
  • Make people feel valued and appreciated
  • Show a positiveness to learn and welcome change
  • Our service is simple and honest- tell our customers
  • Strive for efficiencies by improving operations, procedures and activities
  • Deal with people and issues directly and openly
  • Identify successes in their simplest form

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