Security Policy

Security Policy: The Manchester Self Storage Company

This policy outlines the physical security framework for The Manchester Self Storage Company at our Trafford Park and Stockport facilities. Our priority is the protection of our customers’ belongings, our staff, and the integrity of our premises.

1. Core Security Infrastructure

We maintain a “layered” approach to security, ensuring that an intruder must bypass multiple deterrents before reaching any storage unit.

• Perimeter Fencing: Both sites are enclosed by high-grade, anti-climb perimeter fencing. Regular inspections are conducted to ensure structural integrity.

• CCTV Surveillance: 24/7 high-definition digital recording covers all entry/exit points, loading bays, and internal corridors.

• Manned Security: We employ 24-hour professional security personnel to monitor feeds, conduct foot patrols, and manage site access.

2. Access Control Processes

Customer Access

• Identification: All new customers must provide government-issued photo ID and proof of address before being granted site access.

• Unique Access Codes: Customers are issued individual gate codes. This allows the system to log exactly who enters and exits the facility and at what time.

• Lock Responsibility: Customers are responsible for securing their individual units with a high-security padlock. Staff do not hold keys to customer units unless a specific “Managed Storage” agreement is in place.

Staff and Visitor Access

• Authorized Personnel: Only vetted employees are permitted in non-public areas (e.g., CCTV monitoring rooms, server rooms).

• Visitor Logs: All contractors and non-customer visitors must sign in at the main office, state their purpose of visit, and wear a “Visitor” lanyard.

3. Monitoring and Patrol Procedures

To ensure our technology is backed by human vigilance, the following processes are mandatory:

1. Continuous Monitoring: Manned security guards are stationed to monitor live CCTV feeds, looking for suspicious behavior or unauthorized tailgating at the gates.

2. Scheduled Patrols: Guards perform physical “sweep” patrols of the Trafford Park and Stockport sites at irregular intervals throughout the day and night.

3. Lighting: High-intensity, motion-activated LED lighting is maintained across all external areas to eliminate “blind spots” for both guards and cameras.

4. Incident Response & Emergency Proccesses

In the event of a security breach or emergency, the following steps are taken:

• Detection: If an alarm is triggered or suspicious activity is spotted on CCTV, security personnel are dispatched immediately to the specific zone.

• Police Liaison: If a breach is confirmed, the Police are notified immediately via a priority line.

• Customer Notification: If a specific unit appears tampered with, the business will contact the registered owner within 60 minutes of the discovery.

• Reporting: Every incident is logged in the Physical Security Incident Register, including the time, nature of the event, and the resolution.

5. Maintenance and Compliance

Security is only as good as the equipment we use.

• Weekly Checks: Staff perform “walk-around” checks to ensure no fences are cut and no gates are propped open.

• Monthly Tech Audit: CCTV cameras are checked for lens clarity and recording functionality.

• Staff Training: All employees undergo physical security awareness training every 12 months to ensure they don’t inadvertently create vulnerabilities (e.g., allowing “tailgating” through gates).

Note: This policy is a public-facing summary. Specific camera locations and guard patrol routes are kept confidential for operational security.