OUR SERVICE AND COVID-19

Self Storage FAQ
Shipping FAQ

Updated 4th January 2022

During this time, our service to customers and the community remains an important one. It is vital that we keep you informed of changes to our operations in order to help stop the spread of Covid-19.

We ask that all our customers respect our safeguarding processes and thank you in advance for your understanding, custom and ongoing support.
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1. Can I place an order for your Mobile Self Storage service?

Yes, and we continue to serve customers the best we can with current staffing levels. For an update on the delivery of your Mobile Self Storage Unit, please call us on 0161 877 1260 or email us at info@manchesterselfstorage.co.uk

2. Are delivery times affected?

During the Coronavirus pandemic, we are taking vital steps to help stop and minimise the spread of the virus. As a result, certain areas across the North West may be slightly delayed but our staff will update you if we are later than 2-3 hours.

3. Is it safe to accept a delivery of a Mobile Self Storage Unit?

We are closely following the guidelines from the WHO advising, 'The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.'

4. Will I need to be in contact with a driver?

No. A delivery of a Mobile Self Storage Unit (MSSU) requires NO contact between the driver and customer. The combinations for locks to access the MSSU will be sent via email and/ or SMS. Once the MSSU has been delivered and the driver has left your premises, you can begin loading your unit.

5. What other steps are you taking to minimise the spread?

Before leaving your premises, the driver will ensure all handles, locks and latches on the trailer and the MSSU have been cleaned with disinfectant. This process in repeated upon collection of the MSSU before we take it back to our storage centres.

6. How do I access my Mobile Self Storage Unit during this time?

Access to your MSSU still remains free of charge. However, due to our staff levels across the region, we ask that all customers remain patient. Give us a time and a date and we will try our best to accommodate you.

When you are visiting our storage centres, social distancing guidelines must be observed otherwise we may ask you to leave.
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If you have any questions about our services or would like to know more, please feel free to get in touch with us direct on 0161 877 1260.

Do I need to know the exact weight and size of my goods?

Yes. The MCR Self Storage Co will give you the best price based on this information. If the measurements you provide are incorrect you will be charged an additional fee for your shipment based on the additional weight and size.

Can I only ship boxes and parcels?

Not at all. We can ship anything from parcels to suitcases, pallets to containers. Let us know what you would like to ship and we will get the best price for you.

Can you import parcels also?

Yes. The MCR Self Storage Co has the ability to import from countries all over the world. Tell us what you need and we will endeavour to deliver.

Are my items insured while in transit?

All our consignments have £50 free of charge insurance cover included. For peace of mind, we can arrange additional marine and transit cover for your belongings. Call a The MCR Self Storage Co representative to find out more.

What if I miss my collection?

It is always advisable to be available throughout the day your collection is due. The sooner collection is made the sooner it can be delivered. If you do miss the collection, contact us as soon as possible and The MCR Self Storage Co will arrange another collection for you.

Will I have to pay Customs anything?

Due to the nature and variations of Customs throughout the world, this is an area we have no control over. We suggest you contact the Customs Office directly or visit www.hmrc.gov.uk to find out more. In most cases, customs contact the customer directly upon receiving the goods.

Can I specify a time for collection?

Unfortunately not. You can tell us when your package will be ready but your items will be collected anytime until 6pm. However, if you have booked a removal or Mini-Move then times may be given.

You have asked me for a description. Please help?

Our advice is to be as thorough as possible. We strongly advise you not to put descriptions such as ‘personal effects’, ‘gifts’ or ‘miscellaneous’. Always be as descriptive as possible, preferably with quantities. This will ensure goods are passed through customs as soon as possible.

How do I value my goods?

It is always best to declare a ‘true replacement value’ and never declare the value as ‘nil’. Do I sign even if my goods are damaged? You should sign to accept the delivery took place but make a note that they have been damaged.

Is it best to keep the packaging if there are damages?

Yes. We advise you to keep the boxes or packages just in case an inspection is required.

What is the procedure to make a claim?

In most cases we suggest you take a photograph of the damage to the goods and packaging. Then contact The MCR Self Storage Co directly to start you claim. Only the customer can raise the claim themselves. This must be done within 28 days of shipping the item(s).

What items are Prohibited Items?

Please refer to our Terms of Use page for Prohibited Items.

Do you have any packing tips?

We can only ship items that have the appropriate level of packaging in order to protect them. Boxes, Bubble Wrap and/or Jiffy Bags are best in most cases. The goods must be protected properly or the driver may refuse to collect your goods. If items do not have protective packaging any insurance claims may be invalidated.

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The Benefits

Great value self storage and no hidden costs

Individual secure Mobile Self-Storage Units

24 hour digital CCTV

Flexible and affordable terms

No admin fee when you move in

No deposit payment plans available

Save money with no van hire